{"id":5328,"date":"2025-01-23T09:47:06","date_gmt":"2025-01-23T08:47:06","guid":{"rendered":"https:\/\/www.selfepargne.fr\/?page_id=5328"},"modified":"2025-01-23T09:51:19","modified_gmt":"2025-01-23T08:51:19","slug":"procedure-de-reclamation","status":"publish","type":"page","link":"https:\/\/www.selfepargne.fr\/?page_id=5328","title":{"rendered":"Proc\u00e9dure de r\u00e9clamation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5328\" class=\"elementor elementor-5328\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b98026e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b98026e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e1ec66c\" data-id=\"e1ec66c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2b22a15 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2b22a15\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8d4c5b8\" data-id=\"8d4c5b8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4bdf89d elementor-widget elementor-widget-spacer\" data-id=\"4bdf89d\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd653a3 elementor-widget elementor-widget-heading\" data-id=\"dd653a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PROC\u00c9DURE DE R\u00c9CLAMATION<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3739d54 elementor-widget elementor-widget-spacer\" data-id=\"3739d54\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05fd93d elementor-widget elementor-widget-text-editor\" data-id=\"05fd93d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Pour toute r\u00e9clamation vos interlocuteurs habituels peuvent \u00eatre contact\u00e9s selon les modalit\u00e9s suivantes :<br \/>Par courrier :<br \/>Selfepargne &#8211; Global Capital <br \/>92-98 boulevard Victor Hugo 92 110 Clichy<br \/>Par tel : 01 53 20 68 38<br \/>Par mail : <span \n                data-original-string='uf8hPHefUeWUiAEvjPWNrg==11cVN\/+OoUYyz9Dld7k8XUZcbdIbrqzGvRBDn6NuMCSA3g='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>re<span class=\"apbct-blur\">*********<\/span>@<span class=\"apbct-blur\">*********<\/span>ne.fr<\/span><br \/>Vos interlocuteurs habituels s&rsquo;engagent \u00e0\u00a0 traiter votre r\u00e9clamation dans les d\u00e9lais suivants :<\/p><ul><li>Dix jours ouvrables maximum \u00e0 compter de la r\u00e9ception de la r\u00e9clamation, pour accuser r\u00e9ception, sauf si la r\u00e9ponse elle-m\u00eame est apport\u00e9e au client dans ce d\u00e9lai ;<\/li><li>Deux mois maximum entre la date de r\u00e9ception de la r\u00e9clamation et la date d\u2019envoi de la r\u00e9ponse au client sauf survenance de circonstances particuli\u00e8res d\u00fbment justifi\u00e9es.<\/li><li>Dans le cas o\u00f9 la r\u00e9ponse obtenue ne vous satisfaisait pas, veuillez adresser votre demande \u00e0 l&rsquo;adresse : <span \n                data-original-string='pVYGGsOAKiz1abde\/P1ADA==11cKR76rokIOXGAWWS\/Bqkm7tK2cNCp2sCVjoIQmlwLbJg='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>re<span class=\"apbct-blur\">*********<\/span>@<span class=\"apbct-blur\">*********<\/span>ne.fr<\/span><\/li><li>Si au terme de ces \u00e9changes, la r\u00e9ponse de Selfepargne &#8211; Global Capital ne vous satisfait pas ou en l&rsquo;absence de r\u00e9ponse dans le d\u00e9lai de 2 mois, vous pouvez faire appel au M\u00e9diateur de l&rsquo;Assurance, organisme externe et ind\u00e9pendant :<\/li><\/ul><p>\u00a0<\/p><p style=\"text-align: center;\"><strong>SAISIR UN M\u00c9DIATEUR<\/strong><br \/>La M\u00e9diation de l&rsquo;Assurance<br \/>TSA 50110 75441 Paris Cedex 09<br \/>Site internet : http:\/\/www.mediation-assurance.org<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34e3760 elementor-widget elementor-widget-spacer\" data-id=\"34e3760\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PROC\u00c9DURE DE R\u00c9CLAMATION Pour toute r\u00e9clamation vos interlocuteurs habituels peuvent \u00eatre contact\u00e9s selon les modalit\u00e9s suivantes :Par courrier :Selfepargne &#8211; Global Capital 92-98 boulevard Victor Hugo 92 110 ClichyPar tel : 01 53 20 68 38Par mail : re*********@*********ne.frVos interlocuteurs habituels s&rsquo;engagent \u00e0\u00a0 traiter votre r\u00e9clamation dans les d\u00e9lais suivants : Dix jours ouvrables maximum<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":[],"_links":{"self":[{"href":"https:\/\/www.selfepargne.fr\/index.php?rest_route=\/wp\/v2\/pages\/5328"}],"collection":[{"href":"https:\/\/www.selfepargne.fr\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.selfepargne.fr\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.selfepargne.fr\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.selfepargne.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5328"}],"version-history":[{"count":7,"href":"https:\/\/www.selfepargne.fr\/index.php?rest_route=\/wp\/v2\/pages\/5328\/revisions"}],"predecessor-version":[{"id":5336,"href":"https:\/\/www.selfepargne.fr\/index.php?rest_route=\/wp\/v2\/pages\/5328\/revisions\/5336"}],"wp:attachment":[{"href":"https:\/\/www.selfepargne.fr\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}